Shipping policy

Last updated: November 1, 2026

Where we ship

We ship to the United States, United Kingdom, Canada, Australia and New Zealand. Shipping to all five is free and tracked.

Processing and delivery times

Orders are processed within 1–2 business days of payment. Delivery usually takes about 7–14 business days after dispatch, depending on your location and customs. Orders aren't processed on weekends or public holidays.

Tracking

When your order ships, we email you a tracking number. You can also check it on our Track Your Order page.

No extra charges on delivery

The total you see at checkout is all you pay. We cover any import duties, customs fees or tariffs, so there's nothing extra to pay when your order arrives. If a courier ever asks you for a fee, don't pay it. Email us and we'll sort it out.

Lost or damaged in transit

If your order arrives damaged, email support@evenfall.shop within 7 days of delivery with your order number and a photo. If tracking shows no movement for 10 business days, or your order hasn't arrived within 30 business days of dispatch, email us. In both cases we'll send a replacement or give you a full refund.

Wrong address

Please check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll try to correct it before it ships.

Questions

Email support@evenfall.shop. We're happy to help.